Contact

Questions, corrections, and tool suggestions are all welcome.

A dedicated support inbox for FileConverters is being provisioned, and the address will be published on this page as soon as it is live. Corrections found through the review process described on the methodology page continue to be applied to every tool in the meantime.

Reporting a conversion issue

To help us reproduce and fix a suspected problem quickly, please include:

• The tool you were using (for example, "WebP to PNG Converter")
• The source file's format, dimensions, and approximate size (not the file itself)
• What happened and what you expected — a wrong size, a failed conversion, a color shift
• Your browser and version — encoding support differs between browsers

Confirmed issues are corrected in the conversion engines and covered by a new automated test so they cannot recur silently. See our methodology page for how FileConverters tools are built and verified. Because files are processed entirely in your browser and never reach us, we cannot inspect a problem file unless you describe it.

What we cannot help with

FileConverters cannot recover corrupted files, extract images you do not have, or advise on the licensing of file formats or of the images you convert. For consequential uses, verify the converted output yourself before relying on it.